Thank you for choosing our website to buy your favorite products and we are happy to serve you. Sometimes you may change your mind about the products you have purchased, no problem. At Abou Hamdan, we will do our best to make the return or exchange shipping process as simple and smooth as possible.

Delivery within the Arab Republic of Egypt within 3-5 business days.

Abu Hamdan store is not responsible for damage resulting from shipping.

Any delay in delivering the shipment due to the carrier is considered outside the responsibility of Abou Hamdan store.

If the order is returned by the carrier due to the customer's failure to respond, repeated postponement, or an error in the entered address, the customer will bear the shipping cost.

The store does not modify the customer's address, as the address is delivered to the shipping company according to what the customer wrote.

The order is delivered to the shipping company within two business days.
The shipment is delivered to the address or branch located in the customer's city according to what is available with the shipping company.

The specified shipping time is approximate and may extend to a longer time of up to 10 business days.
Shipment delay due to lack of information exempts the store from responsibility for the delay.
Return of the shipment due to lack of information The customer bears the cost of returning the shipment to the store and shipping it again.

The time is calculated after the order is delivered to the shipping company.

The store has the right to change the shipping company, if this is in the interest of the order (to speed up the shipping process, for example)

After shipping the order, the customer cannot modify or cancel it.

After shipping the order, the customer follows up on the order with the shipping company to ensure that it is received on time.

If the customer does not receive a message with the tracking number, it is the customer's responsibility to contact the store to provide him with the tracking number.

In the event that the shipment is delayed for the customer due to the shipping company, the store bears the compensation.
In the event that the shipment is not received within the specified days, the customer must notify the store within 3 working days via approved means of communication.
The customer's failure to contact the store within 3 working days means that he has waived his right to compensation for the order.
In the event that the customer does not contact the store within 3 working days, the store has the right to dispose of the shipment.